Support when you need it.
Provides 24/7 x 365 guaranteed 1-hour SLA service. This premium plan includes Virtually unlimited support hours and priority response for covered assets.
This plan is for those clients who cannot afford to be down and need the highest level of support and the quickest response when issues arise. This plan also includes discounted contract rates for projects outside the scope of the SLA agreement.
Horizon Managed Services in Hernando, MS offers a convenient way for you to get immediate support.
1 Hour Response time guaranteed SL
4 Hour Response time guaranteed SL
8 Hour Response time guaranteed SL
24 Hour Response time guaranteed SL
Extended Support is offered for those clients who need additional support hours beyond the typical 8:00 AM – 5:00 PM work day. Extended Support (M-F, 5PM-9PM Central Standard Time)
24/7 Support is offered for those clients who need Full Support 24/7 beyond the typical 8:00 AM – 5:00 PM work day. 24/7 Clients receive support at any time and are also given Emergency hotline access.
Inquire about how we can help your business grow by allowing us to manage your IT needs and focus on growing your business.
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